Community and Personal Service Workers

This image shows that there were 1,331,400 people employed as Community and Personal Service Workers as at November 2017, up 5.7% since November 2016 and 21.4% since November 2012. Employment is projected to grow by 19.2% over the five years to May 2022.
34% of jobs are regional (up 1 percentage point over 5 years).
69% of workers are female (up 2 percentage points over 5 years).
68% of workers hold post-school qualifications (up 6 percentage points over 5 years).
55% of jobs are part-time (up 2 percentage points over 5 years).
The median age is 37 years (no change over 5 years).

Top 5 Community and Personal Service Worker Occupations

Top 5 Community and Personal Service Worker Occupations
Occupation Number
Aged and Disabled Carers 171,000
Child Carers 162,400
Waiters 134,900
Bar Attendants and Baristas 111,500
Education Aides 97,000

Community and Personal Service Workers provide a wide range of services, including in the areas of aged and disability care, health and social welfare, child care, hospitality, policing, tourism and sports. This group recorded the strongest growth of all the broad occupation groups over the past five years, rising by 21.4% (or 234,300 new jobs). A significant number of jobs were created for Carers and Aides (up by 121,800), including a large rise for Aged and Disabled Carers (49,800 new jobs), reflecting strong demand for carers as Australia’s population ages.

The number of online vacancies advertised for Community and Personal Service Workers increased strongly over the past five years (up by 34%), but remains below the peak in 2007.

Employment is largely concentrated in just two industries, with 38% employed in Health Care and Social Assistance and 20% in Accommodation and Food Services.

Entry pathways are varied, reflecting the diverse range of services provided by workers in this group. Around 42% of workers have a certificate III or higher vocational qualification, 32% do not hold a post-school qualification and 18% have a bachelor degree or higher. Qualification requirements for some occupations have changed over the past decade. For instance, Ambulance Officer and Paramedic training is now generally undertaken as a bachelor degree and Child Carers who work in long day care centres need a certificate III or diploma qualification.

This occupation group is female dominated and part-time employment is common, although there are differences by subgroup. For example, the Protective Services Workers group (which includes Police, Fire and Emergency Workers and Security Officers and Guards) has a predominantly male workforce (77%) and a relatively low level of part-time employment (15%).

Educational attainment, Community and Personal Service Workers (%)

Shows the educational attainment profile of the Community and Personal Service Workers workforce.  Bachelor degree or higher 18%. Certificate III or higher VET qualification 42%. Other qualification 8%. No post-school qualification 32%.

Age profile, Community and Personal Service Workers (%)

Shows the age profile of the Community and Personal Service Workers workforce. 24% aged 15 to 24 years. 23% aged 25 to 34 years. 19% aged 35 to 44 years. 19% aged 45 to 54 years. 15% aged 55 years or older.

Young workers (aged 15 to 24 years) account for almost a quarter of workers in this group. Hospitality Workers has a particularly large share (54% are aged 15 to 24 years), so there are opportunities in this group for young people to enter the labour market.

Community and Personal Service Workers typically require a range of skills which are less likely to be automated with technology, such as interpersonal and communication skills. Employment in this group is projected to grow strongly over the five years to May 2022 (up by 19.2%), with particularly strong growth projected for Carers and Aides (27.0%).

Did you know?
23% of Community and Personal Service Workers are undertaking study, with 13% attending university

Employment, Community and Personal Service Workers (‘000)

This line chart shows the number of people employed in the Community and Personal Service Workers occupation group over the period from November 1997 to November 2017. The chart shows employment increased strongly over this period to 1,331,400 in November 2017.

Employment by occupation subgroup, Community and Personal Service Workers

Employment by occupation subgroup, Community and Personal Service Workers
  Employment Employment Profile Workforce Educational Profile Projected Employment
  Employ’t Nov 2017 5 year change
to Nov 2017
Part-time Female Aged 15 to 24 years Aged 55 years or older Bachelor degree or higher Cert III or higher VET qual No post-school qual 5 year change to May 2022
Occupation subgroup ‘000 ‘000 % % % % % % % % %
Health and Welfare Support Workers 116.3 -1.2 -1.0 39 71 7 22 28 57 10 16.5
Carers and Aides 548.4 121.8 28.6 60 85 15 20 16 51 23 27.0
Hospitality Workers 296.4 47.6 19.1 72 69 54 6 14 20 60 11.5
Protective Service Workers 157.2 13.2 9.2 15 23 10 14 18 45 28 8.5
Sports and Personal Service Workers 210.3 50.2 31.3 58 65 27 13 19 37 34 21.0
All Community and Personal Service Workers1 1,331.4 234.3 21.4 55 69 24 15 18 42 32 19.2

1. Some data are trend and, for these, totals do not add

Sources: ABS, Labour Force (trend and annual averages of original data); ABS, Census of Population and Housing; ABS, Australian and New Zealand Standard Classification of Occupations; Department of Jobs and Small Business, Occupation Employment Projections; Department of Jobs and Small Business, Internet Vacancy Index

For more information see joboutlook.gov.au